LibAnswers -- One-stop Library Online Reference
LibAnswers, the Library’s new one-stop online reference platform has been officially launched. The platform will ensure you get the answers you need, whenever and wherever. Find LibAnswers on library homepage or directly at http://libanswers.lib.xjtlu.edu.cn.
You will be able to get help from the Library or librarians from multiple channels in LibAnswers, including:
FAQ Knowledge Base –
Our knowledge base portal provides library-related FAQ entries containing instructions, documents, rich media and any information necessary for you to find answers and get help 24/7.
LibChat (Real-time Chat Service) –
Ask us, chat with a librarian online, and get answers immediately through LibChat, no matter where you are or what devices you are using (computers or mobile devices).
Query Forms (Ticketing) –
Fill in the query forms when you cannot find answers in FAQ Knowledge Base or when LibChat is offline. The query forms and ticketing system ensure that you get the answers in the shortest amount of time from the right librarians.
Widgets Embedded on Library Website –
You will be able to find the slide-out ‘Ask Us’ LibChat widgets not only on the LibAnswers platform, but also on library homepage, LibGuides and LibCal. When LibChat operators are offline, you can still search FAQs inside any ‘Ask Us’ widgets.
Sino-Foreign Joint Venture University Library Meeting 2017 Held at XJTLU Library
The Association of Sino-Foreign Joint Venture University Libraries held its annual conference at Xi’an Jiaotong-Liverpool University on 30th – 31st March.
More than 80 attendees, including library directors, librarians from eight Sino-Foreign cooperation universities across China and publishers shared their experiences and ideas about new academic library operations while discussing current development, challenges and opportunities.
This meeting is an important channel to promote mutual learning and exchange of experience. At the same time, it increased XJTLU Library’s impact internally and externally, again and also contributed to the University reputation.
UoL Librarians Visit XJTLU on 20th -24th March, 2017
Funded by XJTLU/UoL Erasum+ staff mobility program, liaison librarians from the University of Liverpool, Sarah Roughley (pictured below, left) and Zelda Chatten (right) visited XJTLU on 20th -24th March, 2017. The objectives of their mobility are to build a successful working relationship between liaison librarians at XJTLU and Liverpool that will endure beyond the period of mobility, to develop an understanding of XJTLU students so librarians in UoL can better support their library training and service needs when they are in Liverpool, to understand the Chinese educational context so they can develop specific support of XJTLU students in Liverpool accordingly.
“As liaison librarians it is our responsibility to make sure students and academics have access to the resources they need from the Library at the University of Liverpool, and that they are used effectively,” explained Zelda. “As such, we also promote available resources and train staff and students in how to use them."
“We constantly communicate with academics so we always know what books they’re recommending to students and to make enough copies available,” said Sarah. “Some books are available in electronic editions which makes this easier.”
Sarah and Zelda had a busy week of meetings with staff of the Library at XJTLU to discuss ways to improve such practices, and to learn more about XJTLU students’ needs so as to benefit those who will go to study in Liverpool.
“We have been working in our library to better support students from XJTLU, of which there are over 2000 and the majority are within the academic departments we work with,” said Sarah. “We have a lot of contact with XJTLU students and teach them a lot about library resources and support them in their studies,” she said.
“The last time our library staff had direct face-to-face contact with staff at XJTLU was 10 years ago,” said Zelda. “It’s been so beneficial to come here and see the library environment and how students operate within it. Now we know a lot more about students’ expectations based on their experiences at XJTLU,” she said.