XJTLU Library User Survey
To assess library service quality, Xi’an Jiaotong-Liverpool University (XJTLU) Library conducted the Library User Survey every year. Core questions of the survey covered three service dimensions of service quality: Library as Place; Library Collections and Resource Access; and Library Academic Support Services. For each dimension, respondents were asked to indicate their using habit, their desired service level and their perceived service level provided by the Library.
XJTLU Library User Survey Report